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The Web Hosting Wiki on Web Hosting Talk (a.k.a. WHTwiki) is a community project to create the largest, most comprehensive, and most up-to-date guide to the technologies and the companies behind the hosted services industry. So far, we have 247 web hosting guides and other articles contributed by the members of Web Hosting Talk. Check out the Participate page to see how you can edit any page right now, or the About page to learn more about this project.
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How to ensure faster and friendlier web hosting support This is a guide for customers of things to note when contacting their host's technical support team. One ticket per issueEmailing your issue to Support, Sales, Billing, Abuse, the owner, each individual tech, and the mayor of your town is not going to get your ticket answered any quicker. Additionally, opening 2, 3, 4, or 10 tickets isn't going to get things done any faster. Seriously — all it will do is irritate the support guy. Contact the proper departmentIf your account is suspended due to non-payment, or your account hasn't yet been set up, or you want to upgrade your account — please don't bother contacting support hoping it'll get done faster. All it will do is slow down their response time to customers that have actual support issues. Billing issues go to Billing. Sales issues go to Sales. Abuse issues go to abuse. Get the picture? Read the rest of How to ensure faster and friendlier web hosting support. See WHTwiki's featured article list. |
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It is Tuesday, January 6, 2009, and WHTWiki currently has 39 files and 247 articles!
